Microsoft Teams based IT Help Desk System
Our Microsoft Teams based IT Help Desk System is a smart and convenient solution that allows you to manage your internal support requests within Microsoft Teams. You can create, assign, track, and resolve tickets using a chatbot, a web portal, or a mobile app. You can also integrate your help desk system with other Microsoft tools, such as SharePoint, Power Bl, and Outlook. Our Microsoft Teams based IT Help Desk System can help you:
- Improve your employee satisfaction and engagement by providing them with quick and easy support
- Reduce your IT costs and workload by automating and streamlining your help desk processes
- Increase your IT efficiency and effectiveness by monitoring and analyzing your help desk performance and metrics
- Ticket creation from Teams chat or email
- Manage ITSM processes like Incidents, Service Requests and Changes in Microsoft Teams
- Work from where you want (Teams, desktop, web, mobile)
- AI-Powered ticket deflection & service catalog
- Multi-Department Support (IT, HR, Facilities, and more)